Many healthcare service providers struggle to manage high call volumes, respond to patient inquiries, and deliver consistent support both during and after business hours. As a result, administrative staff become overwhelmed trying to keep up with communication demands, while patients face longer wait times, missed calls, and delayed responses.
Fortunately, healthcare call center companies bridge the communication gap between healthcare service providers and patients. They manage incoming calls and handle essential tasks such as appointment scheduling, billing inquiries, and after-hours support. By doing so, these call centers enable medical organizations to maintain efficient communication without overburdening their in-house staff.
In this guide, we highlight the 30 best healthcare call center companies in the US, based on healthcare expertise, regulatory compliance, service breadth, and operational scale.
Highlights:
- A healthcare call center is a communication platform that manages patient-related inquiries.
- Healthcare call centers boost efficiency and patient care by handling tasks like medical billing, telehealth support, patient surveys, and follow-up.
- Outsourcing a healthcare call center offers benefits like cost efficiency, multilingual support, scalability, and flexibility.
- Alorica, SAS Call Center, OnBrand24, Sequence Health, AnnexMed, TeleDirect, HelpSquad, Liveops, AnswerNet, and Ambs Call Center are some of the best healthcare call center companies in the US.
Services Provided By Healthcare Call Center Companies
Healthcare call center companies manage patient billing inquiries, insurance verification, appointment scheduling, follow-up coordination, and 24/7 support services. By handling these communication tasks, they reduce the administrative burden on healthcare providers and enhance the overall patient experience.
- Medical Billing: Call centers assist with billing inquiries, insurance claims, and payment processing. This helps reduce billing errors and improve payment collection from patients and insurance providers.
- Appointment Scheduling and Reminders: Healthcare call centers help patients schedule, reschedule, or cancel medical appointments. They also send timely reminders through phone calls, SMS, or emails to reduce missed appointments and keep schedules on track.
- 24/7 Emergency and On-call Services: Call centers provide 24/7 support for assistance with health-related concerns, information, or guidance. These call centers connect patients to medical professionals or emergency services when urgent help is needed, improving access to care.
- Patient Follow-up: Healthcare centers conduct follow-up calls to remind patients about upcoming appointments, test results, or preventive care actions, such as vaccinations or screenings.
- HIPAA-compliant Data Management: Healthcare call centers strictly follow HIPAA (Health Insurance Portability and Accountability Act) guidelines to protect patient privacy. It ensures secure data handling while storing, accessing, and sharing information, safeguarding data from breaches or misuse.
1. Medical Billing
Call centers assist with billing inquiries, insurance claims, and payment processing. This helps reduce billing errors and improves payment collection from patients and insurance providers.
2. Appointment Scheduling and Reminders
Healthcare call centers help patients schedule, reschedule, or cancel medical appointments. They also send timely reminders through phone calls, SMS, or emails to reduce missed appointments and keep schedules on track.
3. 24/7 Emergency and On-Call Services
Call centers provide 24/7 support for assistance with health-related concerns, information, or guidance. It connects patients to the right person or service if they need urgent medical attention, improving patient satisfaction and access to care.
4. Patient Follow-up
Healthcare centers conduct follow-up calls to remind patients about upcoming appointments, test results, or preventive care actions, such as vaccinations or screenings.
5. HIPAA-Compliant Data Management
Healthcare call centers strictly follow HIPAA (Health Insurance Portability and Accountability Act) guidelines to protect patient privacy. It ensures secure data handling while storing, accessing, and sharing information, safeguarding data from breaches or misuse.
Top 10 Healthcare Call Center Companies in the US
Some of the top healthcare call center companies in the US include Alorica, SAS Call Center, OnBrand24, Sequence Health, AnnexMed, TeleDirect, and HelpSquad.
(Methodology: To compile this list of top healthcare call center companies in the US, we evaluated providers on several key criteria. These included healthcare service capabilities, regulatory compliance, technology and omnichannel support, operational scale, and industry reputation. This list is curated for informational purposes and is not ranked in order of performance.)
1. Alorica
Founded in 1999, Alorica is one of the leading US call center outsourcing companies with a global workforce of over 100,000 employees across 17 countries. It delivers healthcare-focused contact center solutions that help payors, providers, and pharmacy benefit managers improve patient and member communication, streamline administrative processes, and enhance satisfaction.
Services Offered
- Amnichannel patient and member engagement (voice and digital)
- Conversational AI for appointment scheduling, claims inquiries, and benefits verification
- Revenue cycle management support across front-end, mid-cycle, and back-end operations
- Analytics for claims performance, patient sentiment, and operational insights
- Multilingual voice and digital language translation for equitable access
- Enrollment support and supplemental coverage upselling
- 24/7/365 clinical contact center support for life sciences and medical devices
- Flexible, geo-optimized workforce with licensed and non-licensed agents
Certifications / Compliance
| Certifications/Compliance | G2 Rating |
| Health Insurance Portability and Accountability Act (HIPAA) Payment Card Industry Data Security Standard (PCI DSS) System and Organization Controls 2 (SOC 2) General Data Protection Regulation (GDPR)HITRUST Common Security Framework (HITRUST CSF) International Organization for Standardization/International Electrotechnical Commission 27001 (ISO/IEC 27001) California Consumer Privacy Act (CCPA) | 3.9/5 |
2. SAS Call Center
SAS Call Center is a US-based healthcare call center provider established in 1985, delivering 24/7 HIPAA-compliant live operator support for medical practices and hospitals across the United States. With 300+ professionally trained operators, SAS specializes in patient-focused communication, emergency call handling, and secure medical message management.
Services Offered
- 24/7 live patient call answering
- Medical appointment scheduling and reminders
- Emergency dispatching and on-call protocol handling
- Claims submission, status checks, and billing support
- Nurse triage guideline support
- Patient surveys (inbound and outbound)
- Live chat and email response services
Certifications / Compliance
| Certifications/Compliance | G2 Rating |
| H100% HIPAA & HITECH (Health Information Technology for Economic and Clinical Health Act) Compliant PCI Compliance Secure Data Transmission | 4.2/5 |
3. OnBrand24
OnBrand24 is a healthcare-focused customer engagement provider founded in the early 1990s. It supports hospitals, payers, and medical organizations with 24/7 call center solutions, offering English-language support along with multilingual capabilities based on program requirements. The company primarily operates across the United States, with additional global delivery options available.
Services Offered
- Appointment scheduling and post-discharge follow-ups
- Claims servicing and benefit/eligibility inquiries
- Billing support, payment centers, and premium recovery
- Medicare, pharmacy, and group health services
- Patient financial responsibility recovery (co-pays, deductibles, self-pay)
- Live chat and digital healthcare support
- Back-office workflow and process management
Certifications / Compliance
| Certifications/Compliance | G2 Rating |
| HIPAA-compliant healthcare operation PCI DSS Level 1 certified SOCAP (Society of Consumer Affairs Professionals) International member Direct Response Marketing Alliance (DRMA) member | 3.9/5 |
4. Sequence Health
Sequence Health is a medical call center provider founded in 2004, specializing in HIPAA-compliant, multilingual patient engagement solutions. With strong capabilities in bilingual and multilingual services, especially Spanish-language support, Sequence Health enables providers to connect clearly with diverse patient populations
Services Offered
- Appointment scheduling and patient intake services
- Lead management and appointment conversion support
- Secure patient communication via phone, text, and messaging
- Care journey tracking and coordination across specialties
- Integration with healthcare CRM and EMR (Electronic Medical Record) systems
Certifications / Compliance
| Certifications/Compliance | G2 Rating |
| HIPAA-compliant medical call center operations Secure handling of Protected Health Information (PHI) | 4.8/5 |
5. AnnexMed
Established in 2003, AnnexMed delivers specialized medical call center services designed to support US medical practices, hospitals, and health systems with dependable patient communication. With extensive experience in healthcare operations and revenue cycle workflows, AnnexMed offers round-the-clock, multilingual patient support, including English, Spanish, and other languages as required.
Services Offered
- 24/7 inbound and outbound patient call handling
- Appointment scheduling and confirmation calls
- Patient follow-up and reminder calls
- Insurance inquiry and coverage support
- Eligibility and benefits verification
- Prior authorization support
- Patient surveys and feedback collection
Certifications / Compliance
| Certifications/Compliance | Ambitionbox Rating |
| HIPAA-compliant workflows HITRUST-aligned data security practices SOC 2 Type II certified ISO 27001 certified | 3.2 /5 |
6. TeleDirect
TeleDirect, founded in 1995, offers healthcare call center and answering services that support medical providers, hospitals, and insurance organizations nationwide. The company employs 100+ trained call center professionals and provides bilingual support in English and Spanish, enabling effective communication for patient care, insurance assistance, and outreach programs.
Services Offered
- Inbound healthcare answering services
- Appointment scheduling and call handling
- Patient satisfaction and clinical assessment surveys
- Medicare Advantage, Medicaid, and CMS (Centers for Medicare & Medicaid Services) support calls
- Preventive screening outreach programs
- Insurance benefit inquiries and member assistance
- Patient record updates and data capture
- Payment intake and billing-related support
Certifications / Compliance
| Certifications/Compliance | G2 Rating |
| HIPAA-compliant operations HITECH Act compliance PCI DSS certified payment processing ISO-compliant quality management systems | 3.6/5 |
7. HelpSquad
Operating since 2015, HelpSquad delivers healthcare-focused outsourcing solutions that combine virtual assistants, call center teams, and AI-powered support for medical practices and healthcare organizations. Operating with a distributed team of trained healthcare support professionals, the company provides patient and administrative assistance primarily in English.
Services Offered
- Virtual medical assistants for front- and back-office support
- Appointment scheduling and patient coordination
- Insurance verification and administrative follow-ups
- Medical billing and claims processing assistance
- Multichannel patient support (phone, live chat, email, SMS)
- EHR (Electronic Health Record) and practice management system data entry
- Prescription inquiry routing and patient guidance
- AI-powered chatbots and automated reminders
Certifications / Compliance
| Certifications/Compliance | G2 Rating |
| HIPAA compliance PCI-compliant ADA (Aware patient communication practices) | 5/5 |
8. Liveops
Liveops, a leading virtual contact center provider headquartered in Scottsdale, Arizona, has been serving clients since 2000. The company has led the way in remote-first outsourcing by connecting enterprises with a network of over 20,000 independent agents. Operating primarily across North America with global delivery capabilities in Mexico and the Philippines, Liveops supports diverse customer bases.
Services Offered
- Inbound and outbound patient support services
- Open enrollment assistance for Medicare and Medicaid programs
- Claims, billing, and eligibility inquiry handling
- Telehealth and virtual care call support
- Pharmaceutical and medical device customer assistance
- Provider help desk and coordination support
- 24/7 healthcare contact center outsourcing
Certifications / Compliance
| Certifications/Compliance | G2 Rating |
| HIPAA-compliant healthcare operations PHI-complaint | 4.3/5 |
9. AnswerNet
AnswerNet provides 24/7 patient-focused medical answering services with seamless EMR integration, helping healthcare facilities stay connected with patients. Established in 1988, the company offers support in English, Spanish, French, and more to serve diverse patient populations.
Services Offered
- 24/7 medical answering and patient call handling
- Appointment scheduling and reminder services
- After-hours physician and on-call dispatch
- Secure patient messaging and call documentation
- Medical triage escalation support
- Insurance and billing inquiry assistance
- Omnichannel patient engagement (phone, text, email, chat)
- Easily integrate with existing business tools and platforms
Certifications / Compliance
| Certifications/Compliance | Trustpilot Rating |
| HIPAA-compliant healthcare operations HITECH-aligned data protection practices PIPEDA (Personal Information Protection and Electronic Documents Act) compliance for regulated data handling PCI-compliant payment intake support Secure PHI transmission and access controls | 3.8/5 |
10. Ambs Call Center
Ambs Call Center is a US-based healthcare call center provider founded in 1932. The company specializes in delivering patient-focused communication solutions for healthcare organizations. With decades of industry experience, Ambs supports medical practices, hospitals, and service providers by improving patient access, satisfaction, and operational efficiency.
Services Offered
- Home care answering service
- Hospice answering service
- Remote switchboard outsourcing
- Virtual receptionist services
- Bilingual answering service
Certifications / Compliance
| Certifications/Compliance | Trustpilot Rating |
| HIPAA-compliant medical call center services Secure handling of Protected Health Information | 4.6/5 |
Additional List of 20 Healthcare Call Center Companies in the US
| S.N | Provider Name | Established Date | Services Offered | Compliance | Average Rating |
| 11 | Carenet Health | 1988 | 24/7 Nurse Triage & Clinical Support Telehealth & Virtual Clinic Operations Patient Advocacy & Navigation Services | HIPAA, HITRUST R2, SOC 2 Type II | BBB: A+ |
| 12 | Concentrix | 1983 | Member Enrollment & Eligibility Verification Multi-channel Patient Support (AI & Human) Claims Adjudication & Appeals Processing | HIPAA, PCI DSS, SOC 2 Type II, ISO 27001 | G2: 4/5 |
| 13 | CareXM’s TeleMed | 1986 | 24/7 Virtual Medical Office Answering Integration with Web-Based Calendaring Systems Medical Message Management System | HIPAA Compliant | BBB: A+ |
| 14 | TTEC | 1982 | Digital Patient Front Door Solutions Payer/Insurance Member Retention AI-enabled Clinical Concierge | HIPAA, SOC 2, PCI Compliant | G2: 3.6/5 |
| 15 | Teleperformance | 1978 | Global Patient Care & Tele-assistance High-volume Emergency & NHS Contract Support Revenue Cycle Management (RCM) | HIPAA, ISO 27001, PCI DSS, SOC 2 | G2: 4/5 |
| 16 | Conduent | 2017 | Government Healthcare (Medicaid/SNAP) Support Pharmacy Benefit Management (PBM) Solutions Patient Access & Financial Assistance Programs | HIPAA, SOC 2, HITRUST Aligned | G2: 3.5/5 |
| 17 | HGS | 1993 | Nurse Advice & Triage Services Provider Credentialing & Contract Management Clinical Case Management | HIPAA, ISO 27001, SOC 2 Type II | G2: 3.9/5 |
| 18 | Magellan Health | 2005 | Virtual Medical Scribing & Documentation Insurance Verification & Pre-authorizationMedical Transcription Services | HIPAA, NCQA Accredited, SOC 2 | G2: 4.2/5 |
| 19 | MicroSourcing | 2006 | Revenue Cycle Management Clinical AdministrationAppointment Scheduling, Insurance Verification, & Telehealth Assistance | HIPAA, ISO 27001, ISO 9001, SOC 2 | PR Station: 9.8/10 |
| 20 | Calibrated Healthcare | 2003 | Claims Adjudication (CMS/Medi-Cal) Population Health (ECM/Nurse Advice) System & Benefit Configuration | HIPAA, CMS & DHMC Regulatory Alignment | BBB: A+ |
| 21 | GeBBS Healthcare | 2005 | End-to-End Revenue Cycle Management Clinical Documentation Integrity (CDI) Risk Adjustment & HCC (Hierarchical Condition Category) Coding | HIPAA, SOC 2 Type II, ISO 27001, ISO 9001 | Rannkly: 3.9/5 |
| 22 | ADEC Innovations | 1996 | Clinical Utilization Audits Health Record DigitizationTelemedicine Support & Eligibility | HIPAA, ISO 27001, ISO 9001, PCI DSS | G2: 4.2/5 |
| 23 | PPD (Thermo Fisher) | 1985 | Clinical Trial Management Patient Enrollment & Recruitment Medical Information & Pharmacovigilance | HIPAA, GxP (Good Practice), Global Regulatory Standards | Rannkly: 3.7/5 |
| 24 | Maxim Healthcare | 1988 | Home Health Communication & Care Healthcare Staffing Solutions Clinical Case Management | HIPAA, ACHC Accredited, OIG Aligned Ethics | G2: 4.1/5 |
| 25 | MCI BPO | 2015 | Inbound/Outbound Patient Support Insurance Verification Lab & Pharma Support Services | HIPAA, ISO/IEC 17025 (Labs), PCI Compliant | Trustpilot: 3.0/5 |
| 26 | Optum | 1996 | Patient Access Center Clinical Triage & Advocacy Financial Clearing | HIPAA, HITRUST | G2: 3.9/5 |
| 27 | Insignia Resources | 2020 | Dedicated Satellite Teams Clinical Trial Support Nearshore Staff Augmentation | HIPAA, Dedicated Hubs | Trustpilot: 4.8/5 |
| 28 | SupportYourApp | 2010 | Health-tech Customer Care Omnichannel SupportAI-automated Help Desk | PCI DSS Level 1, GDPR, CCPA, and ISO/IEC 27001 certified. | G2: 4.7/5 |
| 29 | WellReceived | 2018 | 24/7 Live Medical Answering with Customized Call Scripts Seamless EMR Integration Boutique Virtual Reception for Clinics | HIPAA Compliant | Trustpilot: 4.7/5 |
| 30 | notifyMD | 1986 | Medical Answering Service Nurse Triage Services Secure Messaging Patient Outreach Switchboard Services | HITRUST certified, HIPAA-compliant | Trustpilot: 4.2/5 |
(Note: The above-mentioned rating has been taken from the sites listed below:
- G2: It is a peer-to-peer online review platform where real users share ratings and feedback on business software and services.
- Trustpilot: It is a global review website where customers share ratings and feedback about companies.
- Better Business Bureau (BBB): It is a nonprofit organization in the US and Canada that provides ratings and complaint handling to help consumers evaluate the trustworthiness of businesses.
- Rannkly: It is a reputation management platform that helps businesses manage and respond to online reviews.)
How to Choose the Right Healthcare Contact Center Company?
Choose a healthcare contact center with proven industry experience, strong compliance standards, reliable technology integration, and the ability to scale without sacrificing service quality. Also, review performance metrics and pricing models carefully to ensure the provider aligns with your operational needs and budget.
- Verify Healthcare Experience: Choose a provider with proven experience handling patient and member interactions. Look for familiarity with appointment scheduling, insurance inquiries, and after-hours support rather than general customer service only.
- Confirm Regulatory Compliance: Ensure the contact center follows strict data protection standards such as HIPAA, HITECH, and SOC 2. Ask how protected health information is accessed, stored, and monitored.
- Evaluate Service Coverage: Assess whether the company offers 24/7 availability, inbound and outbound call handling, and multilingual support. This is especially important for urgent care, emergency escalation, and diverse patient populations.
- Review Technology & Integration: The right partner should integrate smoothly with your EMR and EHR systems, scheduling tools, and messaging systems. Secure omnichannel capabilities (phone, text, email, chat) improve responsiveness and continuity.
- Check Scalability & Flexibility: Choose a provider that can scale quickly during peak periods such as open enrollment, seasonal surges, or practice expansion without compromising service quality.
- Analyze Performance Metrics: Request visibility into KPIs such as call resolution time, Average Handle Time (AHT), patient satisfaction, abandonment rates, and quality scores. Transparent reporting indicates operational maturity.
- Consider Cost Structure: Healthcare contact centers have different pricing structures, such as per-minute, per-call, per-agent, or per-outcome models. Before choosing a provider, confirm which model best fits your call volume and service complexity.
Conclusion
Healthcare call center companies play a critical role in helping providers manage high patient volumes, streamline communication, and improve overall operational efficiency. From appointment scheduling and billing support to 24/7 patient assistance and multilingual services, these providers enhance both administrative performance and patient satisfaction.
When selecting the right partner, healthcare organizations should evaluate industry experience, compliance standards, technology integration, scalability, and performance transparency. Choosing a reliable provider ensures secure communication, better patient engagement, and long-term operational stability.
Frequently Asked Questions
Why is omnichannel communication important for healthcare providers?
Omnichannel communication is important for healthcare providers because it helps improve patient experience, increase efficiency, and ensure timely care.
Can small healthcare clinics benefit from call center software?
Yes, small healthcare clinics can benefit from call center software through appointment management, patient communication, and reducing administrative tasks.
What services do these healthcare call centers offer?
Healthcare call centers offer services like inbound call center services and outbound calls, appointment reminders, billing assistance, insurance verification, telehealth support, and personalized customer service.